If you own a Sky Glass TV, you know how essential it is to have the Sky Glass remote to operate it. The remote comes with a voice control feature that makes it convenient to use. However, if you are experiencing problems with connecting your Sky Glass remote, it can be frustrating.
But don’t worry; we have compiled a simple and easy-to-follow guide to help you troubleshoot and fix the issue in just five easy steps.
Firstly, make sure that your Sky Glass remote is in pairing mode. This is indicated by a flashing blue light on the remote. If it’s not in pairing mode, press and hold the “OK” and “0” buttons simultaneously until the light flashes.
Secondly, check that your Sky Glass TV is turned on and connected to the internet. Your remote won’t connect if the TV is not powered on or has no internet connection.
Thirdly, check the batteries in your remote. If they are low, your remote may not connect. Replace them with new batteries and try again.
Fourthly, ensure that there are no obstacles between your remote and the TV. The Sky Glass remote uses Bluetooth to connect, so make sure you are within range and that there are no barriers between the remote and the TV.
Why won’t Sky glass remote work?
Your Sky Glass remote may experience several issues that prevent it from working correctly. These issues include:
- Unsuccessfully pairing to your TV
- Bluetooth is not working
- Remote is not connecting to the Wifi connection
- Internet speed is not adequate
- Voice control on your remote is not processing instructions
- Sky Glass remote buttons are not working
- Batteries are depleted
Sky Glass remote unsuccessfully pairing to the TV
If you are having issues with your Sky Glass remote, it could be due to unsuccessful pairing to your TV. This could be due to an error in the pairing process or something as simple as paper wedged in the battery section. Ensure that you follow the pairing process carefully and that there are no obstructions in the battery compartment.
Bluetooth is not working
Another issue that could cause your remote not to work is Bluetooth connectivity problems. If you don’t follow the pairing process correctly, your remote won’t connect to your TV, and you won’t be able to control your TV with it. Ensure that your TV is compatible with the Sky Glass remote and that it’s in pairing mode.
Remote is not connecting to Wifi connection
If your Sky Glass remote is not connecting to your Wi-Fi network, it could be due to several factors. Your internet may have connectivity issues, or your remote may be faulty. Ensure that your internet is working correctly and that your remote is fully charged. If your remote still doesn’t connect, consider contacting customer support to have the issue resolved.
Internet speed is not adequate
Your Sky Glass remote requires a minimum bandwidth speed of 10Mbps to connect successfully and work without any glitches. If your internet speed is below this limit, you may experience connection issues, and your remote may not work correctly. To ensure that your remote works correctly, consider upgrading your internet connection to meet the minimum bandwidth requirements.
Voice control on your remote is not processing instructions
If your Sky Glass remote’s voice control feature is not processing instructions, it may be due to drained batteries or a faulty connection. If the LED light at the top of your remote is flashing, this indicates that the remote is not connected to the TV. Ensure that your remote is correctly paired with your TV, and if necessary, replace the batteries to restore functionality.
Sky Glass remote buttons are not working
Another issue that may cause your remote not to work correctly is malfunctioning buttons. The buttons on your remote may be stuck or unresponsive, making it challenging to control your TV. If this is the case, try gently cleaning around the buttons to remove any debris or obstruction that may be hindering their functionality. If the buttons still don’t work, consider replacing the batteries, which may help restore their functionality.
Several issues may cause your Sky Glass remote to malfunction. If the voice control feature is not working, check the remote’s batteries and connectivity. If the buttons are not working, try cleaning them to remove any debris and consider replacing the batteries. By troubleshooting these issues, you can restore your remote’s functionality and continue to enjoy the convenience of controlling your TV with ease.
Fix 1. Check batteries
If your Sky Glass remote is not working, the first thing to check is the batteries. Ensure that they are correctly inserted and have enough charge to power the remote. When you first receive the remote with your Sky Glass TV, there may be paper wedged in the battery compartment to protect it. If there is still paper in this section, it can interfere with the remote’s functionality.
To check if the batteries are the issue, open the back of the remote where the batteries are located and remove any paper. Cover the front of the remote and check to see if there is a light that appears in the back. If there is a light, your batteries are likely not the problem.
If the remote still does not work, remove the batteries and try them in a different device. If the device does not work with the batteries, you know that they need to be replaced.
You can determine if your Sky Glass remote’s batteries are the culprit behind its malfunctioning. Ensure that the batteries are correctly inserted and have enough charge, remove any paper wedged in the battery compartment, and try them in another device if necessary. With a functioning set of batteries, you can control your Sky Glass TV with ease.
Fix 2. Power reset your Sky TV
If your Sky Glass remote is not connecting to your TV, power resetting your Sky TV can refresh the connection between them. Follow these simple steps:
Step 1. Locate the ‘Standby’ button on your remote or TV and press it to turn off your TV.
Step 2. Turn off your TV completely by switching off the main plug.
Step 3. Wait for about 30 seconds before turning the plug back on.
Your Sky Glass TV will automatically turn on once you’ve switched the plug back on. Once it’s fully started up, press the ‘Home’ button on your remote to ensure that the connection has been restored.
By power resetting your Sky TV, you can reset any potential connectivity issues between your Sky Glass remote and your TV. These simple steps can save you from the frustration of an unresponsive remote and allow you to enjoy your Sky Glass TV to the fullest.
Fix 3. Pair your remote again
Your Sky Glass remote may not have paired successfully, or it may have disconnected from your Sky TV due to an internet issue or glitch. Here are some steps to troubleshoot this issue:
Fix 1. Re-pair your remote with your TV Step 1. Press and hold down buttons 1 and 3 simultaneously for 3 seconds.
Step 2. Click on ‘Continue’ after the ‘Connected’ message appears.
If you see the message ‘Connect your remote,’ repeat the process.
Alternatively, try these steps: Step 1. Press and hold down buttons 4 and 6 simultaneously for 3 seconds.
Step 2. Press and hold down buttons 1 and 3 simultaneously for a further 3 seconds.
Note: You can only pair one remote with your Sky Glass puck at a time.
Fix 2. Troubleshoot voice control Step 1. Press down on the ‘microphone’ button on your remote.
Step 2. Request an action and release the button.
If the voice control is working, a message will appear on your TV screen as ‘Hello, what would you like to do.’ If not, remove and reinsert the batteries after a few seconds.
Fix 3. Reset your wifi router Resetting your wifi router can help resolve issues with your remote not connecting to your TV. To do this, unplug your router, wait for 30 seconds, and then plug it back in.
Fix 4. Check your batteries If your remote is not connecting, check that the batteries are inserted correctly and have enough charge. If necessary, replace them.
Try these troubleshooting steps to fix your Sky Glass remote issues and ensure that your remote connects to your TV without any glitches.
Fix 5. Reset Wifi router
Resetting your Wifi router is an effective way to resolve issues related to the connection between your Sky remote and TV. This process refreshes the connection and eliminates any faulty networks that may be causing connectivity problems.
To reset your Wifi router, follow the simple steps below:
Step 1. Locate your Wifi router and switch it off.
Step 2. Unplug the router from its power source and wait for a couple of minutes.
Step 3. Reconnect the router to its power source and switch it on.
Once the router has finished restarting, your remote and TV should be reconnected, and any connection issues should be resolved.
Frequently Asked Question
Why won’t my Sky Glass remote pair to my TV?
The remote may not have been paired correctly or there could be an issue with the battery connection. Check to see if there is paper in the battery component and make sure the batteries are inserted correctly.
Why isn’t the Bluetooth on my Sky Glass remote working?
There is a specific method to pair your remote to your TV so it works over Bluetooth. If this method is done incorrectly, the remote will not work.
Why isn’t my Sky Glass remote connecting to my WiFi?
The remote may not be connecting due to an issue with your internet or the remote does not have any battery. The remote could also be faulty, which would result in it not being able to get a connection.
What if my internet speed is not adequate for my Sky Glass remote to connect?
Sky Glass requires at least a 10Mbps bandwidth speed connection to be able to connect successfully and work without any glitches.
Why isn’t the voice control on my Sky Glass remote processing instructions?
This may be due to the batteries in your remote being drained or not being connected. You can check if your remote is not connected if the LED light at the top of the remote is flashing.
Why aren’t the buttons on my Sky Glass remote working?
The buttons on your remote may be stuck, causing them to not work when you are trying to push down on them. Another possible reason could be that your batteries need replacing.
How do I power reset my Sky TV?
Click on the ‘Standby’ button (this will be on your remote or on your TV), turn your TV off by switching the main plug off, and after around 30 seconds, turn the plug back on. Your Sky Glass TV will turn itself back on.
Conclusion
The Sky Glass remote can sometimes experience issues with connectivity and pairing, but there are several troubleshooting steps that can be taken to resolve these problems. These steps include checking the batteries, power resetting the TV, resetting the router, and pairing the remote to the TV using specific button combinations. It is also important to ensure that the remote is not too far away from the TV and that there are no obstructions blocking the signal. By following these steps and troubleshooting tips, users can get their Sky Glass remote working properly and enjoy their TV viewing experience without any interruptions.