With a consumer rating of 3.42 stars from a total of 421 reviews, TickPick seems to be quite popular amongst customers, who usually report having had a great experience with the company, along with good prices and no hidden fees. Ranking 17th among ticket sites, it’s no wonder it’s so well-regarded.
We had ordered front-row tickets two months ahead for a special event and had been given a tracking number immediately. Sadly, they didn’t ship until two days before the event, so we were short of time. When the Ticketmaster tickets were scanned for entry, they all showed “INVALID” and despite several attempts, would not work even though they looked real. We went to the BOX Office and were informed that the person who originally bought them had cancelled them and received a refund. It was a complete disaster for an event we had been so looking forward to!
The TickPick Customer Service experience is nonexistent and not to be recommended! They guarantee a refund with their ‘make it right’ policy, however it offers little comfort when your night has already been ruined! Stay away!
Reviews of TickPick’s service are significantly varied. According to reviews on Trustpilot and other similar sites, it is clear that 65-70% of customers are unsatisfied with the quality of their service. However, an interesting point to note is that the majority of negative feedback is derived from United States-based users. In comparison, users in Europe are pleased with the service, especially with the lack of additional fees when working with TickPick. Moreover, TickPick has also introduced a convenient rating system, in which tickets are assigned a value based on their seating locations.
Consequently, buyers can instantly evaluate all the advantages and disadvantages of the ticket. Furthermore, customers can haggle with sellers on the platform, for which a unique arrangement has been established. Opinions concerning this arrangement are conflicting; some consider it to be a drawback while others consider it to be a benefit. If we consider the grievances towards the website, they mainly refer to the late delivery of tickets, the denial of a refund or the wrong data concerning the ticket on the website.
My Experience with TickPick
One of the first phrases that you come across when you visit TickPick’s website is “Every Ticket, No Hidden Fees.” Hearing this phrase makes me really delighted as a frequent ticket purchaser and seller. So many ticket sites out there keep their fees tucked away, which I absolutely despise. Doing business with them is out of the question for me.
When I first visited TickPick’s website, it felt instantly trustworthy due to their showcasing of being featured by well-known entities like CNN, Forbes, and Yahoo! Finance. Furthermore, as I scrolled down the page, I noticed several familiar faces, alongside bands I had never heard of, all playing near me in the future. This is what I personally love about browsing TickPick’s ticket selection: I’m always discovering new events and new artists I may end up loving. Keeping myself in the loop like this is an awesome feeling.
After visiting the TickPick website, I saw an opportunity to check out a local show that I wasn’t aware of before. It wasn’t just a show but a festival that wasn’t far away. Initially, I thought the $100 General Admission price tag sounded like a good deal. But after some digging, I discovered the two-day passes were only $96 on the official website, and the one-day passes were just $65. These prices were far more appealing, so I passed on the TickPick offer as the initial fees were simply too high for my liking.
What is TickPick?
In 2011, TickPick was established in the United States, and since then, it has consistently been a talking point, both positively and negatively. Its popularity was largely derived from its implementation of a user-based ticket betting system. Unsurprisingly, the creators, Brett Goldberg and KPI O’Brien, were caught by surprise when their brainchild caused such a massive controversy and debate.
They were the founding creators of a specialized ranking system in which each ticket was graded, thus providing the buyer a much easier choice when he observes the number of points ( not currency! ) the ticket is rated. This rating was established by the users themselves, who could make any necessary adjustments.
After the service had been in operation for three years, the mobile application of the site went live in 2013, delighting fans and worrying competitors alike. This period between 2013-2014 proved to be a momentous one for the company, as they experienced an influx of customers like never before.
The service often swung between commendations and admonishments, yet even when it was at its busiest, it wasn’t immune to controversies. One of these occurred when a few of the managers made disparaging remarks about the people of Michigan. Although the dispute was eventually resolved, many patrons still have memories of the company’s directors describing Michigan as nothing more than “a clump of trees.”
How does TickPick work?
Interacting with the website is extremely uncomplicated. Almost all authentic, trustworthy, and secure services follow a common model. Once you reach the main page of the website, you will promptly comprehend the basic concepts of the service. You will instantly observe that the firm never imposes additional costs on their services; this is viewed as its primary benefit, so they make it known right away to all customers.
To locate the desired event, you can use the search bar. Simply enter the name of the artist you want to check out. To make use of the service in a more efficient way, registering is necessary. Signing up is very easy – you can log in using your Facebook account or Apple account.
Regrettably, before registering, navigating around the website can be laborious due to frequent “I am not a robot” verification steps. Such measures are routinely presented upon attempting to visit a new page, prior to being able to fully utilize the site.
Our customers are offered a unique Low Price Guarantee from our service – if, within thirty minutes of purchase, you find comparable seats for a lower cost, we will refund you 110% of your ticket price directly back to your account.
It is essential to note that TickPick operates as an intermediary between ticket buyers and sellers, and it does not make any guarantees in relation to the availability, quality, safety, or legality of tickets. This particular stipulation of the user agreement has drawn criticism from many users, however, it is a core part of how the platform functions.
8 Things to Know Before Buying
1. Is TickPick a legit ticket site?
Since 2011, TickPick.com has established a secure and legitimate platform for ticketing, free of any covert charges. Additionally, TickPick is awarded an A+ rating on BBB.org, coupled with a 4.4 star rating from its customers.
We tested TickPick, which worked well, and seemed to be a reliable ticket marketplace. Although you may see, there are a few complaints that their customer service can be hard to reach at times, or slow, as shown from some recent TickPick reviews.
2. What makes TickPick good?
Tickpick’s unique ‘best value score and price system’ are quite comparable to SeatGeek’s, which uses price and seating arrangement to decide on the tickets available for most large-scale and collegiate sporting events, concerts, as well as other live events such as theater plays and performances.
3. How is TickPick vs StubHub?
We noticed TickPick had lower prices with certain tickets compared to most ticket resell sites. When ordering tickets on TickPick.com we also compared it with StubHub and discovered.
TickPick vs StubHub Ticket Prices
> TickPick was 8% cheaper than StubHub for this order below.
You can see the same tickets were found on TickPick and StubHub for an NBA sporting event. TickPick saved us $22 on this order vs StubHub with the same tickets.
4. Delivery and fees on TickPick
Most tickets ordered via TickPick will have these delivery options:
> electronic transfer: is a mobile ticket that’s transferred to your email on your TickPick account
> instant download: is an electronic ticket but available within minutes via email after ordering.
> e-ticket: is an electronic ticket, but cannot download your ticket until the seller confirms
Other ticket resellers are known to add up to a 30% surcharge (TickPick vs StubHub exemplifies this), yet TickPick still maintains an A+ rating from the Better Business Bureau. It is important to mention that TickPick does receive complaints about their ticket prices, however, it still does a great job of simplifying the task of buying tickets.
5. Can I cancel or change my order?
There are a few negatives to mention in our TickPick review. One common practice with all ticket resale sites is you cannot cancel or change your order, except. The only time you can get a refund is if your event is canceled and not rescheduled.
6. Any Covid-19 TickPick reviews?
Our findings show that most customers who had purchased tickets for events were given full refunds when those events were called off due to the pandemic. In case of a canceled event, TickPick offers a full refund or the choice of 110% credit for their account.
TickPick competes with ticket giants like StubHub, Vivid Seats, SeatGeek, and TicketMaster, but with TickPick’s unique business model, up-front pricing, and no hidden fees their brand awareness has grown recently.
7. TickPick review summary
Overall, TickPick is a real and legit ticket marketplace that started in 2011 with no service fees and has an A+ BBB rating.
We noticed a few complaints from customers who stated that delivery was longer or delayed when buying tickets outside the United States. It appears those customers did receive their tickets on time before the event.
8. Any good alternative?
We ordered tickets and got overall positive reviews from TicketMaster Exchange, which is a legit ticket exchange to try.
> safe and secure ordering process that’s simple
> 100% authentic tickets that are verified for authenticity by TicketMaster
> tickets delivered within minutes after ordering via e-ticket email delivery
> you can pick the exact seats when buying tickets, which is rare with most resell sites
You get 100% real tickets because every ticket sold is real and accounted for by TicketMaster, so tickets cannot be counterfeited.
Can you trust TickPick?
Certainly, it is safe to have faith in this service; yet only in those instances when it is allowed to exercise authority. For example, the service can’t be held responsible for vendors. Entrusting the service and the ticket dealer are disparate issues. It is viable to trust the service from the standpoint of guaranteeing a premium purchase and sale transaction, promptly delivering the ticket to you and facilitating the essential payment procedures.
Registering on the site provides users with an understanding of the reliability of the seller and buyers. As part of the registration process, individuals must provide their legal and current name, address, phone number, email address, and a valid credit or debit card. This step cannot guarantee the credibility of the seller and buyers, but at least provides a basic idea.
Upon registering, the user agrees to the service’s terms. By accepting the agreement, the user agrees to use their real name and address without pretending to be someone else. Additionally, the user agrees not to violate any laws, regulations or terms of the contract. By adhering to these conditions, the user is assured that all transactions made through this platform will be fair. Furthermore, it is imperative to note that TickPick reserves the right to suspend, delay or reject payment transactions as well as temporarily or permanently deactivate the user’s TickPick account.
Is TickPick a credible ticket source and is it safe?
You can be sure that your purchase is safe, protected and reliable with our BuyerTrust Guarantee. TickPick has established itself since 2011 and has received recognition from several nationally renowned publications, in addition to its Better Business Bureau accreditation. So, you can rest assured that your tickets will be delivered on time.
TickPick Customer Service
Recently, the service support service has experienced a large influx of criticism and negative feedback following the disruption caused by the 2019 crisis. Customers can receive assistance during business hours, 9am – 11pm daily, or outside of those times when some of the employees check and reply to incoming emails.
In emergencies, you can call 845-538-4567. To write an email, you will first be asked to identify the topic and the question about which you are going to write.
By clicking the Contact us link, you will be asked to leave a message in the chat window, through which you can communicate directly with a service employee. This is considered the most popular and effective way of getting help, with 85 percent of users taking advantage of it. It’s worth bearing in mind, however, that the support team may not always be able to solve your issue immediately; it could take a little time before you receive a response. In such cases, you will likely be asked to call back or check in a few hours later. This is an established protocol among all such services and must be accepted with due consideration.
In general, the evaluation of the site support service began to restore its reputation and after failures in 2019, there were fewer negative reviews about the work of the service.
How much are TickPick fees?
TickPick is one of the few major ticket sellers that charges no service fees whatsoever, so customers should feel no qualms or reservations when using the platform: it is both secure and dependable. Bear in mind that some US states mandate a set tax rate to be charged on all ticket sales made through TickPick and any other ticket sites, however, this is in no way related to TickPick’s policy and merely stems from the individual laws of each respective state. As such, users need not worry, as there is no fraudulent behavior taking place here; only an observable discrepancy between various state laws.
Its only striking difference from competitors is the absence of fees. The vast majority of tickets come from large licensed professional ticket brokers who are registered for sale on TickPick.
TickPick cancellation fee
If you’re ever faced with a postponed event, unfortunately, your money won’t be refunded. But the good news is that tickets from the original date will usually remain valid for the rescheduled date, whether you like it or not. If the new date is not to your satisfaction, your best option is to try to resell your ticket. You have no other choice in the matter.
As per the agreement of the sale offered by the service, all purchases are ultimate, so going through this channel to resell would be the most favorable alternative here. Funds will only be reimbursed if the event was canceled by the coordinator. This is the usual standard procedure for all bona fide, reliable, and secure ticket sale platforms. In the ratings, a great deal of grievances can be read concerning the delay in returning the money for tickets purchased during the pandemic.
The service positions itself as a seller of legit tickets. At the same time, if you carefully read the contract, it says that the site is not responsible for the legitimacy of tickets. This contradiction puzzles many users, but the management is in no hurry to comment on the situation.
The benefit of using this service is that it only works with dependable and well-known ticket suppliers that are trusted by everyone. Controlling individual vendors can be hard. To help ensure that transactions are successful, the service provides a ranking system that assigns each ticket with a star rating between 1-5. The higher the rating, the better the ticket’s location, with five being the highest. This filter provides users with a sense of assurance and many have said it acts as its own kind of guarantee.
It is common for companies that are trustworthy and secure to have to handle fraudulent claims. Generally, grievances are raised when customers are unable to exchange their tickets, have their funds reimbursed, or their tickets were not dispatched on time.
It is increasingly difficult for sellers to engage in fraudulent activity due to tickets being detected as fake almost immediately. Yet, many users still report cases of receiving tickets for other seats. Often, these issues are more related to customer not reading the service contract properly, as opposed to actual fraud, but this does not mean customers should not raise their concerns. Consequently, customers must read all terms and conditions prior to using the service to ensure that all their expectations are met.
FAQs About Is Tickpick Legit
What is TickPick?
TickPick is the ideal platform for buying and selling tickets for fans all around the world. With no extra charges for buyers, and thanks to the cheaper prices, outstanding customer service and out of the ordinary approach to the secondary market, our marketplace is rapidly increasing in size.
Does TickPick have an app?
You have the option to download our app from the Apple Store or Google Play store, or by following this link and scanning the QR code!
What is the BuyerTrust Guarantee?
TickPick guarantees the following:
Your tickets will be authentic and valid for entry
You will receive your tickets on time and before the event
If the event is cancelled, you will receive a 100% refund on your tickets
In the event of an emergency, we will work to replace your order with tickets of equal or better quality
You can read in further detail about our BuyerTrust Guarantee here.
Where does TickPick get its tickets from?
The bulk of tickets available on our platform are supplied by sizable, certified professional ticket brokers that are registered to sell on TickPick. It is highly likely that the tickets you will purchase will be coming from one of these ticket brokers, but individual sellers that have been approved are allowed to post their tickets for sale on TickPick as well.
When the official sellers have all sold out of tickets, don’t be disheartened. Through my customer reviews analysis, it appears that TickPick is highly trusted and utilized by many, and offers a great selection of tickets from a multitude of categories. If you are in search of tickets for your next game, be sure to visit their website for further exploration.
Ticket City has had a long and illustrious journey spanning nearly three decades. This online ticket exchange platform is highly reliable and has earned an A+ rating from the Better Business Bureau. Even though you may not be familiar with its name, rest assured it is a genuine and trustworthy website, providing safe protections. Furthermore, the customer service is exceptional, delivering valid tickets and resolving any issues promptly and efficiently.