Are you experiencing connectivity issues and seeing a flashing purple light on your BT Smart Hub? This may indicate that you are unable to connect to the internet.
If your BT Smart Hub’s purple light is flashing, it means your internet connection is down. To solve the connectivity issue, first, check for any service outages and ensure that all cables are securely connected. Additionally, rebooting the router can help. Fortunately, resolving this problem isn’t too complicated, and this guide will assist you in doing so.
Find Out If Your BT Broadband Is Activated
If you have just moved to a new home or installed a new BT connection, you may notice that your BT Smart Hub is flashing purple. This is usually because your account hasn’t been activated yet. Activation of new connections can take up to 24 hours from the time of installation, so it’s best to wait it out. Unfortunately, there’s not much you can do in this scenario except contact the BT customer care team to ensure that your account is activated as soon as possible.
On the other hand, if your connection is not new, there are several steps you can take to resolve the issue. First, check for any service outages in your area. If there aren’t any, try rebooting your router and ensuring that all cables are securely connected. If the issue persists, try resetting your BT Smart Hub to its default settings.
Check The BT Broadband Service Status
Before trying to resolve any internet connectivity issues with your BT Smart Hub, it is essential to check if the service from the company is stable. To do this, simply visit BT’s service status page and enter your landline number in the provided field. This page will inform you whether or not the service is active in your area.
If the service is down from the company’s end, it’s best to contact their customer care team and wait for them to resolve the issue. They will be able to provide you with information about the estimated time of service restoration and any additional steps that you may need to take.
By checking the service status page before attempting to resolve any connectivity issues, you can save time and avoid any unnecessary troubleshooting steps.
Verify Microfilter Connections
If you plan to use a phone alongside your broadband connection, the BT Smart Hub requires the use of a Microfilter. Additionally, the stability of your internet connection may be affected by the quality of the Microfilter connections. Consequently, if the Microfilter connections are poor, it can also result in a flashing purple light on the BT Smart Hub.
- Remove all the cables from the Microfilter.
- Disconnect the Microfilter cable from the socket.
- Reconnect all the cables after waiting for five minutes.
Remove And Reattach Broadband Cable
The statement that a flashing purple light on a BT Smart Hub is often due to a poor broadband cable connection is generally accurate. This issue can be resolved by ensuring that the cables are securely connected to the Hub and the wall socket. It may also help to check if the cables are damaged and need to be replaced. In some cases, restarting the Hub may also help fix the issue. Overall, addressing a poor broadband cable connection is usually a straightforward process.
- Remove the broadband cable (black wire with grey ends) from the BT Smart Hub.
- Wait for five seconds and reattach the broadband cable to all the sockets and ports.
- You should be able to hear a click as you reconnect the cable. If you don’t hear the click, the cable wasn’t plugged in properly.
- You can also try gently pulling it out of the Hub. If it is plugged in properly, it won’t come out.
Reboot The BT Smart Hub
After ensuring that all the cables are properly connected, it is recommended to reboot the BT Smart Hub to reinitiate the software and ensure a stable connection. The process of rebooting the Hub is straightforward and can be done by following these steps:
- Turn off the BT Smart Hub and unplug the power cable from the power outlet.
- Wait for 60 seconds before plugging the power cable back in.
- Switch on the router and wait for the lights to stabilize.
Rebooting the Hub can often resolve connectivity issues and is a simple and effective troubleshooting step.
Frequently Asked Questions
What does it mean when my BT Smart Hub is flashing purple?
A flashing purple light on your BT Smart Hub usually indicates that there is an issue with your internet connection. This could be due to various reasons such as poor cable connections, service outages, or issues with the Microfilter.
How can I fix a BT Smart Hub flashing purple light?
You can try fixing the issue by checking for service outages, verifying Microfilter connections, ensuring that all cables are securely connected, and rebooting the Hub. If these steps do not resolve the issue, you may need to contact BT’s customer care team.
How do I reboot my BT Smart Hub?
To reboot the BT Smart Hub, turn it off, unplug the power cable from the power outlet, wait for 60 seconds, plug the power cable back in, and switch on the router. Wait for the lights to stabilize.
How can I check for service outages in my area?
BT has a service status page where you can check if there are any service outages in your area. Simply visit the page and enter your landline number in the provided field.
What should I do if I’m unable to fix the BT Smart Hub flashing purple light issue?
If you are unable to fix the issue, you may need to contact BT’s customer care team. They can assist you in resolving the issue and getting your internet connection back up and running.
Conclusion
A flashing purple light on your BT Smart Hub can indicate various issues with your internet connection. It could be due to poor cable connections, service outages, issues with the Microfilter, or other technical problems. However, there are several steps that you can take to try and resolve the issue on your own.
Firstly, you can check for service outages in your area by visiting the BT service status page and entering your landline number. If there is a service outage, you can contact BT’s customer care team and wait for the issue to be resolved. You can also verify the Microfilter connections if you plan to use a phone alongside your broadband connection. Poor Microfilter connections can result in a flashing purple light and affect the stability of your internet connection.
Another troubleshooting step is to ensure that all cables are securely connected and reboot the BT Smart Hub. Rebooting the router can often resolve connectivity issues and is a simple and effective step. If these steps do not resolve the issue, you can contact BT’s customer care team for further assistance. They can help you diagnose and fix the issue and get your internet connection back up and running.
