There are numerous myths out there about furniture warranties. They don’t always function the same way as electronics or auto warranties. Furniture warranties cover things like faults from the manufacturer, but they do not include performance issues, and it can be difficult to distinguish between them. Several businesses like Interior Secrets also provide extended warranties to their clients for an additional fee, which can add to the confusion.
You only need to pay attention to what the warranty of a manufacturer or retailer like https://www.johnnysfurniture.com.au/collections/3-seater-sofas says about their furniture to learn much about it.
How do warranties work?
A written, clear guarantee from the manufacturer that they will stand behind the quality of their furniture for the duration they define is known as a warranty for furniture. There are three categories of warranties under the law:
● Full – These warranties are pretty rare. With no time limit or restriction to the first purchaser, the warranty is valid even if you bought the item at a yard sale for a low price. The warranty service is free, including delivery and installation. If the product cannot be fixed after a set number of attempts, the consumer can select a full refund or a new replacement.
● Limited- Limited warranties are more common. It lets the manufacturer set the warranty duration from a sale. Limited warranties have the same components as full warranties, but the manufacturer’s duration limits them.
● Express- Express warranties are pretty simple. Manufacturers and retailers usually pitch them during sales transactions. They could also be mailers or TV ads. The Magnuson-Moss Warranty Act, passed in 1975 to protect consumers from misleading warranty practices, covers only written promises, not oral warranties.
What’s covered?
Most furniture manufacturers cover defects. A furniture company aims to deliver a product free from flaws and imperfections. If the furniture is delivered to you assembled, it should be securely and precisely put together. Broken wood, glass, fittings, and scratches (unless distressed) should be avoided. Upholstered furniture should have clean, consistent stitching without loose strings or sagging cloth. Most manufacturers promise that what you receive at home will match what you saw in the showroom, or they will fix or replace it.
What is not covered?
One item is usually excluded from furniture warranties: performance. Although they will ensure that you receive what you requested, they cannot promise that it will perform in the way you have intended. The producers don’t mean to appear dishonest; they just don’t know what happens to the furniture after it gets to your house or place of work. Do kids feel free to jump on it? Do you have thirty cats? Is it in a hotel room somewhere?
Sincerely, they are unable to cover the unknown.
A mattress that sags in the middle or a couch that traps you within a year are likely “performance” faults and are not covered by warranties. A mattress or couch spring popping is a defect that would be included. Always request a written warranty to explain what is and isn’t covered.
Beware of upholstery assurances, and get them in writing. Like a regular warranty, most only cover faults, not performance.
All in all, the best thing you can do is ask the seller about their warranty and what you can expect from it. The more you understand, the less likely you are to get caught out by nasty surprises!
